Privacy Policy

20coi (accessible at https://20coi.org) is Bangladesh's trusted online casino and sports betting platform. We understand that your privacy matters deeply, and this Privacy Policy explains in plain language exactly how we collect, process, store, and protect the personal information you share with us when you use our platform.

By registering an account and using the 20coi platform — including cricket betting, live casino games, slots, crash games, and bingo — you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree with any part of this Policy, you should discontinue use of our services.

This Policy applies to all players and visitors of 20coi, regardless of whether you access the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other location in Bangladesh. We are committed to maintaining the trust of our user community through transparent data practices.

When you register and use the 20coi platform, we collect certain categories of personal information necessary to provide you with a safe, compliant, and enjoyable betting and gaming experience. The categories of data we collect include:

• Identity data: full name, date of birth, and nationality as provided during registration.
• Contact data: email address, mobile phone number, and residential city (e.g., Dhaka, Chittagong, Sylhet).
• Account data: username, password (encrypted), account preferences, and transaction history.
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), deposit and withdrawal records.
• Technical data: IP address, device type, operating system, browser type, session duration, and pages visited.

We collect data you provide directly (during registration, deposit, or support requests) and data collected automatically when you interact with our platform (cookies, server logs, analytics events).

The personal information we collect is used strictly to operate, improve, and secure the 20coi platform. Specifically, we use your data for the following purposes:

• Account management: creating, verifying, and maintaining your 20coi account so you can access all platform features.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank partners.
• Responsible gaming compliance: monitoring play patterns to identify problem gambling indicators and enforce deposit limits or self-exclusion where applicable.
• Customer support: responding to your inquiries, resolving disputes, and providing technical assistance.
• Security and fraud prevention: detecting, investigating, and preventing unauthorized access, fraudulent transactions, and other malicious activity.
• Service improvement: analyzing aggregated usage data to enhance platform features, game selection, payment flow, and overall user experience.

We process your personal data under the following lawful bases, depending on the context of each processing activity:

• Contractual necessity: processing required to fulfill our obligations under your account registration agreement, including payment processing and account administration.
• Legitimate interests: processing for fraud detection, platform security, and service analytics where our legitimate business interests do not override your rights.
• Legal obligation: processing required to comply with applicable laws, regulations, and lawful requests from competent authorities.
• Consent: where we rely on your explicit consent for specific processing activities such as marketing communications, you may withdraw consent at any time.

20coi does not sell, trade, or rent your personal information to third parties. We may share your data in limited circumstances with trusted partners who assist in operating our platform:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive transaction data strictly necessary to process your deposits and withdrawals.
• Technology and security providers: hosting, cybersecurity, and fraud prevention partners operating under strict data confidentiality agreements.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymized session identifiers for game integrity purposes.
• Regulatory and law enforcement authorities: where we are legally required to disclose information in response to valid legal orders or investigations.

All third-party partners are contractually required to handle your data securely, use it only for the specified purpose, and delete it when no longer required. We do not authorize any partner to use your personal data for their own marketing or commercial purposes.

All financial transactions on 20coi — including deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — are processed over encrypted connections. We do not store your full mobile banking PINs or passwords. Transaction reference numbers and amounts are logged for account reconciliation, dispute resolution, and anti-money-laundering compliance.

Minimum deposit and withdrawal thresholds, as well as any applicable transaction limits, are maintained in accordance with our operational policies. Records of all financial activity are retained for a minimum period required to satisfy legal and regulatory obligations.

20coi uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze platform performance. The types of cookies we use include:

• Essential cookies: required for core platform functionality such as login sessions, game loading, and payment flow. Disabling these may prevent the platform from functioning correctly.
• Analytics cookies: collect anonymized data about how users navigate the platform — which games are most popular, average session duration, and device types — to help us improve the service.
• Preference cookies: remember your platform settings, language preferences, and other choices to personalize your experience on return visits.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of the 20coi platform. We do not use third-party advertising cookies or cross-site behavioral tracking.

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Account data is retained for the duration of your active account plus a post-closure period required for legal and audit purposes. Transaction records are maintained as required by financial regulation. You may request deletion of your personal data subject to any overriding legal retention obligations.

If you close your 20coi account, we will deactivate your profile and cease active use of your personal data. However, certain records may be retained in archived form for the legally required retention period before permanent deletion is carried out.

As a user of the 20coi platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete personal data.
• Right to erasure: request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to restrict processing: request that we limit how we use your data in certain circumstances.
• Right to data portability: request transfer of your data to another service provider in a structured, machine-readable format where technically feasible.
• Right to object: object to processing based on legitimate interests, including profiling, where your individual rights and interests override ours.

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may be required to verify your identity before fulfilling a request. We will never penalize you for exercising your data rights.

20coi implements a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption on all data transmissions, secure server infrastructure with access controls, regular security audits and vulnerability assessments, two-factor authentication options for account access, and staff training on data protection best practices.

While we take all reasonable precautions to secure your data, no method of internet transmission or digital storage is entirely risk-free. We encourage you to use a strong, unique password for your 20coi account and to never share your login credentials with any third party. If you suspect any unauthorized access to your account, please contact [email protected] immediately.

20coi is strictly an adults-only platform. Players must be 21 years of age or older to register, play, or place any bets. We do not knowingly collect personal data from individuals under the age of 21. During registration, we require users to confirm their age, and we reserve the right to request age verification documents at any time.

If we discover that personal data has been collected from a person under 21, we will take immediate steps to delete that information and close the associated account. Parents and guardians who believe their child may have accessed 20coi are encouraged to contact us at [email protected] so we can take appropriate action promptly.

20coi reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform. Your continued use of 20coi after any changes have been posted constitutes your acceptance of the revised Policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your data. The most current version of this Policy will always be available at https://20coi.org/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 20coi handles your personal data, please do not hesitate to reach our privacy and support team. We are committed to addressing your concerns promptly and transparently.